PRIVACY POLICY

At Inura, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, and related services (collectively, the “Platform”).

1. Information We Collect

A. Personal Information You Provide

Account Information
Name, email address, phone number, and password
Identity Verification (Artisans)
Government-issued ID, certifications, and professional credentials for our KYC (Know Your Customer) process
Profile Information
Photos, bios, and service specialties
Communication Data
Records of your messages with artisans or our support team within the Platform

B. Usage and Technical Data

Device Information
IP address, browser type, operating system, and device identifiers
Location Data
With your permission, we collect precise location data to help you find local artisans and calculate travel distances
Usage Patterns
Information about how you interact with our services, including features used and navigation patterns

C. Payment Information

We use third-party payment processors to handle financial transactions. Inura does not store your full credit card details or bank account numbers. These processors collect and process the information necessary to complete transactions and manage services.

2. How We Use Your Information

We use the information we collect to:

Provide Services
Facilitate bookings, process payments, and enable communication between clients and artisans
Verify Trust & Safety
Conduct vetting and identity verification to maintain a secure platform
Improve the Platform
Analyze usage to fix bugs, enhance performance, and develop new features
Customer Support
Respond to inquiries, resolve disputes, and provide assistance
Marketing & Communications
Send updates, promotions, and newsletters (you may opt out at any time)

3. Sharing Your Information

We only share your information in the following situations:

With Artisans or Clients
To facilitate bookings and communication
With Service Providers
Trusted third parties (e.g., payment processors, hosting providers, KYC verification services) who support our operations
For Legal Reasons
To comply with legal obligations, enforce our terms, or protect user safety and rights
Business Transfers
In connection with a merger, acquisition, or sale of company assets

4. Your Rights and Choices

Depending on your location, you may have the right to:

Access
Request a copy of your personal data
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your account and personal data (subject to legal obligations)
Opt-Out
Manage marketing communications or disable location tracking through your device settings

5. Data Security

We implement appropriate technical and organizational measures, including encryption and secure infrastructure (managed by Geeks Global Solutions Ltd), to protect your data from unauthorized access, loss, or misuse.

However, no system or method of transmission over the internet is completely secure.

6. Data Retention

We retain your information:

For as long as your account remains active
As necessary to provide services
As required to comply with legal, regulatory, or dispute resolution obligations

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Inura Support
Email: support@inura.app
Address: Legal Department, Inura

Privacy Policy